● Equipment Repair Form
These are the results of ongoing feedback
received from past customers.
The staff and quality of work at Norbern are superb. The initial consult over the phone was detailed and thorough. I was promptly kept informed about receipt of my system and updated throughout the diagnostic and repair processes. Once returned, my Bose Lifestyle 12 Series II system works and sounds like the day it came out of the box nearly 20 years ago. I am blown away (again) by the sound and am truly grateful for their exceptional work and superb professionalism.
I received my repaired Bose on the 11th as promised. The sound quality and appearance is excellent. It's just like having a new Bose again. Thank you for your repair efforts and turnaround time at a very reasonable cost.
I just had to tell you how satisfied I am with your service in repairing my Bose Lifestyle Sound System. The only solution that Bose offered was purchasing an entire new system at a significant cost as well as having to accept black components instead of the white ones already in place in my home. I was also impressed with the quick turn time and response. I would certainly use your service again and recommend your company to anyone. Thanks again.
A very satisfied customer.
Excellent. Received today. Sounds just like new. Great job there. Friends will hear about you. Everything exceeded expectations. Very happy with your service.
Thank-you so much for the repairs! The Bose Radio is better than new! I will keep your card for future reference - and spread the word.... Lizanne
Hi to the staff at Norbern Electronics,
My system sounds better than ever! The turn around time was just
right considering it was over the Christmas holidays leading into 2023.
John in Maryland
John in Maryland
Thanks for the great communication. I like the way Norbern does business. Of course, I'm hoping that this module will hold for another 10 years but if it doesn't, I'm hoping that Norbern will still be around.
I have my BOSE system hooked up and all is now working. All Bose Corp. wanted to do was sell me a whole new system and I would have to junk my built in system and leave a hole in the wall.
Thanks for all your help. All speakers are now up and running.
year old Bose is like new again. Good repair, fair price, quick
Just a quick note to say Thanks! You repaired our Bose Lifestyle Music system and we are thrilled--Sounds Great! Thanks for your quick turn-around at an affordable price. R/Mark
Thanks for the great shipping information and wonderful repair job. You
Thanks so much again for helping to bring it back to
life! It's been an important part of our life for a long time and we are
Thank You! For the great job works like new again. Donald
Personal service is wonderful. Toni was my contact with Norbern and I
Outstanding service, I will recommend to others. Donald
Thanks! Bose radio was dead, now alive again. Sounds great. Jason
Terrific Service Great team fabulous communication. Phil
I was so happy to
find somewhere that repairs Bose CD5s as I was
Outstanding job, I was very pleased with your service. Omar
It was very easy to
get my repair completed. The problem I was having was
I was very
impressed with the quality of service, communications with me,
I am sitting here listening to my like brand new Bose. You guys are awesome and the unit works and sounds great.
Again, thanks to you and the your staff for the wonderful work and support. Hope that you all have a wonderful Thanksgiving Holiday.
Toni, Thank you for the fast service and I might add excellent customer service. Jon
Thank you again for the personalized contact. We customers appreciate prompt, courteous, and down-to-earth business's.
Have a great week! Hilary
I received my repaired Bose sub-bass unit today..........PERFECT!!! I didn't realize how much I really missed quality sound! Thanks for the speedy service and a very reasonable repair bill. Also a big thanks to Toni who kept me well informed on the repair status. Thanks Again, Stephan
Our Bose arrived on schedule Wed. and are we glad to get it back. The sound is just fantastic, didn't realize how much we missed it. Thank you for making it sound and look so good.
Dixie & Don
Toni: Thank you for this information. Also, thanks for the prompt and courteous
way that you folks do business.
MY OLD LIFESTYLE 12 IS PERFECT AGAIN LIKE NEW. THANK YOU!!!
I just got the bose lastnight (19th), and I must say it doesn't even look like the same radio much less sound totally great. I bought this one in 1999 and after it went bad I couldn't get myself to throw it out. You guys do great work and thanks a million. Yeah Nome is a bit out of the way from UPS normal routes. It's not the polar cap but if you stand on the roof you can see it. One nice thing is we have 24 hr sunshine this time of year. Cheers to all of your staff, Jim J.
Hi Toni, received the radio on Tues 5-4 and it works just great! Good to have it back! Thanks for the good service and easy transaction. Glad I found you on the internet.
Toni, our radio arrived today, I thank you for a great experience. Your customer service is outstanding.
I don't know what you did to my Bose surround sound, but it sounds better than when I bought it
Thanks for the great service
Please feel free to use me as a reference
Dear Norbern Electronics,
RECIEVED MY RADIO BACK YESTERDAY , 21 JAN AND IT WORKS GREAT.
i received the radio on
yester-day. it works beautifully and sounds as amazing as i remember.
After a shelf malfunction destroyed the laser on my Bose, I was
You went way beyond the call when you found parts on eBay
for my old Bose
I am so happy I noticed
an older Bose Wave radio getting tossed out during
Great dealing with you Toni, the radio was
returned in excellent condition, when I first turned it on,
I was delighted to find your website. I
had just shopped in Gilroy, Ca,
The Bose wave radio sounds like new.
I'm glad I disageed when Bose said it was not repairable,
very pleased with the repair saved
a ton of money by repairing instead
Super service and speedy turn around. Will definitely call you again if our Boses need repair.
I'm so glad I found your website and had my old Bose
arrived back home safe and sound. It is nice to have it fixed and now don't
Toni & Norm, My Bose Music Center arrived just as you said and works perfectly.
This was a wonderful experience, I'll tell everyone I know
about your good service.
Service was outstanding. I am recommending your company to a friend that has Bose problems, Rick.
The total turn-around time for my repair, from the day I
found the website, to the day I received my repaired radio,
You're wonderful. Best of all is that my "older" model
Bose works again
Toni, you guys did a great job on the repair of our Bose. It
sounds and works as good as the day
These folks are the bomb. HIGHLY recommended. Josh
Couldn't be more pleased with
the whole experience with you. I would recommend you to anyone.
You guys are great.... Hope I don't have to send it back for
any other repairs, but if I do,
Nice people. great service
Excellent service. I appreciate the prompt turnaround.
Much cheaper than
I was very happy with everything - I would recommend Norbern to anyone.
This is my second experience with the repair of a Bose product by Norbern
Thank you for excellent
Great job. I will be sending my other system up north for a overhaul this spring.
Great company, I'd use them again and would highly recommend them to my friends.
I would recommend Norbern to any friend that needs Bose repair work.
I was amazed with the excellent quality of the service your company provided.
Everyone at the store was friendly and their promises were kept regarding
turnaround time, cost, etc.
I appreciated your willingness to schedule the shipment of the repaired radio to accommodate our holiday travel plans.
These people are expensive, but they are the best at what they do. If you want
the job done right
Was treated like they were just down the road. Has been a few months now and no
Nice personalized service. Thank you. Saundra
Much better then the "no can do" from Bose. The owner adjusted the price for me.
I am very pleased.
I have not suggestions....but would like to say that it was a good experience
working with you
I can't think of anything to tell how you could improve your service, Great job
to you both, Hope that you have future
Very nice service, thanks a lot!
Dear Norbern Electronics,
I would like to thank you for the exceptional service I recently received on the repair of my Bose Wave CD/Radio.
I must tell you that I was skeptical about shipping my unit with a value of over $1000 way across country to Colorado but decided to take a chance and do so.
I was very impressed with your customer service department keeping me informed every step of the way by calling me to let me know that it had arrived safely, then calling again the next day with an estimate for the necessary repairs.
I received my radio back into my home in record time and it has worked perfectly ever since.
Thank you again for your honest and prompt service.
Electronics Inc & MyBoseRepair is not affiliated nor endorsed by Bose®
Bose®, Wave®, Acoustic Wave®, Lifestyle®, & Acoustimass® are registered trademarks of Bose® Corporation, All rights reserved. © Norbern Electronics Inc. 2013-2023