How long will it take to repair my equipment?

   Average repair time is about 5-9 working days.  Repairs may take longer if parts need to be ordered.
   We maintain a large inventory of parts to ensure quickest turnaround possible.

 How much is it going to cost to repair my equipment?

   We have flat rate repairs listed for some models. Models that don't have a flat rate listed will require a
   diagnostic. Diagnostic fee is $49.95. We will contact you with a total repair estimate. If for any reason we do
   not proceed with repair of any unit sent in to us, the $49.95 diagnostic fee plus return shipping is due.
  
  How do I pay for my repair?

  We will contact you for credit card information after we receive your unit. PayPal users will
  receive a PayPal invoice. We accept personal checks with a 10 day hold.

 Do I need to send a check with my equipment?

   No, we will contact you after we receive your unit for payment options.

 Do I need to include the power cord with my equipment?

   No.

  How do I know my remote is bad?

   Click here to perform tests on your remote.

 Do you sell new or refurbished Bose equipment?

    No.

 How long is the warranty period?

    90 days.

 Do you sell repair parts?

    No. Our repair parts are reserved for customer repairs.

 Is a return authorization required to send in my equipment?

    No. Just include an Equipment Repair Form in the box.

 Will you replace the backup batteries in the Wave radio?

   No.    Most every radio we receive has dead backup batteries, many are starting to leak acid because they are
   dead. The batteries only last a year, so most people forget about them and they go dead, again they start to
   leak acid causing damages to the PC board. Because of this issue we recommend not installing batteries
   unless you remember to replace them annually.

 
Norbern Electronics Inc.  6735 Earl Drive,  Colorado Springs, CO 80918

Phone: 719-550-5810,      E-mail: norm@norbern.com        Business  hours: Mon - Fri 9:00am - 5:00pm (mountain time)