SHIP TO US

   1. We accept packages from any carrier.

   2. No return authorization is required.  Include an Equipment Repair Form inside of your box.

   3. Please use original factory boxes if available. Include adequate insurance on your package.

   4. We ship to USA, Canada and APO / FPO.

   5. We will contact you for credit card information after we receive your equipment.

   7. Do not include power cord, power adaptor or remote unless you believe they are defective.

   8. We will re-use your box if it is in good condition. We will return original factory boxes.

   9. It is your responsibility to file any damage claims thru the US Post Office.

  10. We will not use your shipping account. Shipping, insurance and handling is added to every repair invoice.

  11. Here are the carriers listed by least damaged boxes to most. We provide this information to inform you on
       possible issues with these carriers. We have also started posting damaged claims and the final outcomes.

         1. FedEx ground = none
         2. UPS ground = 2-3 per year
         3. US Post Office = 30-40 per year

          
          The Wave radio in this box actually made it ok!               This USPS box arrived with contents missing

           
                             This box arrived empty!                                                            Need we say more.

       Damage Claim Postings

  1. CD-20 damaged beyond repair in shipping via Priority Mail. Insured for $1,000.00.
       Claim amount paid by  U.S. Post Office $90.00

  2. Box arrived empty, wave radio missing, insured for $300.00 with U.S. Post Office.
       Claim amount paid by U.S. Post Office, $53.00.

   The U.S. Post Office will not pay the amount of the insurance. They calculate the used value of the item using some obscure process. Then why pay for $1,000 worth of insurance for an item that cost $2,000 when they decide the value to be $90.00? Good question!   It looks like insurance doesn't mean insurance. Maybe they just don't care. Of course their jobs don't depend on it. UPS or FedEx don't operate this way!  Cant wait for that government run health care to kick in.

 
Norbern Electronics Inc.  6735 Earl Drive,  Colorado Springs, CO 80918

Phone: 719-550-5810,      E-mail: norm@norbern.com        Business  hours: Mon - Fri 9:00am - 5:00pm (mountain time)