Bose Repair Service

6735 Earl Drive, Colorado Springs, CO. 80918 719-550-5810

Feedback

Last update January, 2012

This is the result of ongoing feedback received from past customers.
Numbers indicate how many customers selected each category.
Feedback forms are emailed to customers 2-3 months after repair is completed.

	Very Poor	Poor	Good	Very good	Great
Communication during the repair process	0	5	9	75	221
Turnaround repair time	0	3	15	62	125
Satisfied with performance of equipment repaired	1	2	3	55	145
Equipment packaging quality	0	1	15	49	112
Website quality and ease of use	1	1	30	60	100
Satisfied with cost of repair	0	2	29	70	95
Overall experience dealing with Norbern Electronics	0	0	15	57	122

Aug 2011

Hi Toni,

I received my repaired Bose on the 11th as promised. The sound quality and appearance is excellent. It's just like having a new Bose again. Thank you for your repair efforts and turnaround time at a very reasonable cost.

Regards

Lawrence

Aug 2011

I just had to tell you how satisfied I am with your service in repairing my Bose Lifestyle Sound System. The only solution that Bose offered was purchasing an entire new system at a significant cost as well as having to accept black components instead of the white ones already in place in my home. I was also impressed with the quick turn time and response. I would certainly use your service again and recommend your company to anyone. Thanks again.

A very satisfied customer.

Joe

Henderson, NV

July 2011

Excellent. Received today. Sounds just like new. Great job there. Friends will hear about you. Everything exceeded expectations. Very happy with your service.

Bruce

June 2011

Toni:

Thank-you so much for the repairs! The Bose Radio is better than new! I will keep your card for future reference - and spread the word....

Lizanne

June 2011

Toni, thanks for your advice and once again, thanks for helping my Bose to sing again.

Best regards,

Martha

Apr 2011

Thanks for the great communication. I like the way Norbern does business. Of course, I'm hoping that this module will hold for another 10 years but if it doesn't, I'm hoping that Norbern will still be around.

Thanks, Harvey

Mar 2011

I have my BOSE system hooked up and all is now working. All Bose Corp. wanted to do was sell me a whole new system and I would have to junk my built in system and leave a hole in the wall.

Thanks for all your help. All speakers are now up and running.

Louis

Mar 2011 My 10 year old Bose is like new again. Good repair, fair price, quick
service. What else could you ask for? Daryl

Mar 2011 Just a quick note to say Thanks! You repaired our Bose Lifestyle Music system and we are thrilled--Sounds Great! Thanks for your quick turn-around at an affordable price. R/Mark

Feb 2011 Thanks for the great shipping information and wonderful repair job. You
did what you said you would do each step of the way- solid service. It's
as good as new! Many thanks... Tom

Feb 2011, Thanks so much again for helping to bring it back to life! It's been an important part of our life for a long time and we are grateful. Randi

Jan 2011 Thank You! For the great job works like new again. Donald

Jan 2011, Personal service is wonderful. Toni was my contact with Norbern and I
felt really good about her follow up by email...all during the process.
Very impressed with the customer service...and the CD player was enjoyed
all during Christmas. Only suggestion would be to have return shipping
for free. Patty

Jan 2011, Outstanding service, I will recommend to others. Donald

Jan 2011, Thanks! Bose radio was dead, now alive again. Sounds great. Jason

Jan 2011, Terrific Service Great team fabulous communication. Phil

Dec 2010, I was so happy to find somewhere that repairs Bose CD5s as I was
definitely not in the market for a whole new system! Everything went as it
was supposed to and the system is now working just fine. Thanks.

Dec 2010, Outstanding job, I was very pleased with your service. Omar

Dec 2010, It was very easy to get my repair completed. The problem I was having was
completed in a very timely matter. I may have a slight different problem
with volume control sticking occassionally but that was not why I sent my
radio. Therefore I can't complain. They did repair my radio better than my
expectations. Highly recommend!!!!

Dec 2010, I was very impressed with the quality of service, communications with me,
and the service repair time. Overall experience, is excellant, and I am a
return customer for life!!!
I will also ad that I search the US for a service department to service me
rare Bose product, and Norbern did the work without any issues, and told
me all cost up front!!!! outstanding, THank you

Nov 2010, I am sitting here listening to my like brand new Bose. You guys are awesome and the unit works and sounds great.

Again, thanks to you and the your staff for the wonderful work and support. Hope that you all have a wonderful Thanksgiving Holiday.

Mark

Oct 2010, Toni, Thank you for the fast service and I might add excellent customer service. Jon

Oct 2010 Thank you again for the personalized contact. We customers appreciate prompt, courteous, and down-to-earth business's.

Have a great week! Hilary

Aug 2010, I received my repaired Bose sub-bass unit today..........PERFECT!!! I didn't realize how much I really missed quality sound! Thanks for the speedy service and a very reasonable repair bill. Also a big thanks to Toni who kept me well informed on the repair status. Thanks Again, Stephan

July 2010, Our Bose arrived on schedule Wed. and are we glad to get it back. The sound is just fantastic, didn't realize how much we missed it. Thank you for making it sound and look so good.

Dixie & Don

June 2010, Toni: Thank you for this information. Also, thanks for the prompt and courteous way that you folks do business.
I don't see that very often. Ken

June 2010, MY OLD LIFESTYLE 12 IS PERFECT AGAIN LIKE NEW. THANK YOU!!!

May 2010, I just got the bose lastnight (19th), and I must say it doesn't even look like the same radio much less sound totally great. I bought this one in 1999 and after it went bad I couldn't get myself to throw it out. You guys do great work and thanks a million. Yeah Nome is a bit out of the way from UPS normal routes. It's not the polar cap but if you stand on the roof you can see it. One nice thing is we have 24 hr sunshine this time of year. Cheers to all of your staff, Jim J.

May 2010, Hi Toni, received the radio on Tues 5-4 and it works just great! Good to have it back! Thanks for the good service and easy transaction. Glad I found you on the internet.

May 2010, Toni, our radio arrived today, I thank you for a great experience. Your customer service is outstanding.

Mar 2010,

I don't know what you did to my Bose surround sound, but it sounds better than when I bought it

Thanks for the great service

Please feel free to use me as a reference

Thanks Tom

Feb 2010, Dear Norbern Electronics,

Good morning. I wanted to take a few minutes to provide some feed back on the service experience I recently had with your company and a little background my story. My grandmother's first generation Wave Radio had become unusable due to a loud buzzing noise. I knew replacing the radio with another model would not be an option as she is suffering from short term memory loss, and would not be able to learn to operate a new system. I was quiet relived to learn about your company, and more so encouraged to find it would be relatively inexpensive to fix the problem. Well we received the radio yesterday and connected it up, it plays beautifully! My grandmother and I are both delighted. The turn around time as well as your customer service were fantastic.

Thank you very much for providing this service. In today's throw away society, it's nice to know there are still some options for having older electronics serviced. Cheers, Ryan Kish

Jan 2010, RECIEVED MY RADIO BACK YESTERDAY , 21 JAN 2010 AND IT WORKS GREAT.
WANT TO THANK YOU FOR YOUR PROFESSIONALISM AND TELL YOU THANKS FOR THE GREAT SERVICE.

Jan 2010, i received the radio on yester-day. it works beautifully and sounds as amazing as i remember.
                   thank ya'll, steve

Dec 2009, After a shelf malfunction destroyed the laser on my Bose, I was afraid I'd
                   have to replace it with one of those new, buttonless, remote-control
                    models. Certainly Bose offers no alternative to that stoopit design. So
                     imagine my delight when I found Norbern would repair the one I have! I
                     was even more thrilled with their excellent customer service (yay Toni)
                     and speed of diagnosis, fix, and return. My Bose sounds great again -
                     maybe even better. Finally, the price was far less expensive than having
                      to buy an annoying new one which wouldn't have the features I wanted. Bravo!

Dec 2009, You went way beyond the call when you found parts on eBay for my old Bose
Acoustimass unit, thereby saving me an expensive and time-consuming living-room re-wire. Hats off to you guys!

Oct 2009,   I am so happy I noticed an older Bose Wave radio getting tossed out during
                    the neighbor's garage cleaning. I can honestly say it's true the old
                    saying, "whats junk for one is treasure for another". Thanks to Norbern
                    Electronics, my little rescue radio now wakes me up for work with the rich
                     sounds that make those little radios so famous. Paul

Oct 2009, Great dealing with you Toni, the radio was returned in excellent condition, when I first turned it on,
it played exactly like it use to...perfect. If I ever have any other problems with it, I will definitely
be returning it to your organization for repairs. Thanks, Tom from Ohio

Aug 2009, I was delighted to find your website. I had just shopped in Gilroy, Ca,
                  looking for a new radio. Their "re-conditioned" radios were all remote
                  control, unlike mine and $300. I am thrilled with the results. The radio
                   works perfectly. Do you sell any radios similar to mine? Pattie

Aug 2009, The Bose wave radio sounds like new. I'm glad I disageed when Bose said it was not repairable,
and found Norbern on the web. Roland.

Aug 2009, very pleased with the repair saved a ton of money by repairing instead
of purchasing new from bose, Great company

July 2009, Super service and speedy turn around. Will definitely call you again if our Boses need repair.

July 2009, I'm so glad I found your website and had my old Bose Acoustic Wave
                  repaired by you. Bose wouldn't touch my old radio except to offer a small
                  trade in on it. Norbern was a much cheaper alternative than buying a new
                  Acoustic Wave II and my old radio sounds much better than the newer A/W II
                   anyway. Everything on my Bose functions flawlessly now. Return packaging
                   was very well done and unit arrived back at my front door on time and
                   unscathed. It’s too bad there aren’t more repair businesses like you out
                   there now days - everything is considered disposable these days by most
                  manufacturers, including Bose. Thanks a million and keep up the awesome work! Paul.

July 2009,   Radio arrived back home safe and sound. It is nice to have it fixed and now don't have to
                  listen to the tick tock of my wind up clock. Thanks for the efficient and speedy service.
                  Sincerely, Dana

June 2009, Toni & Norm, My Bose Music Center arrived just as you said and works perfectly.
Thank-you for your expertise and professionalism. I'm so glad I found
your company on the Internet, and what a pleasure to do business with. Richard.

May 2009, This was a wonderful experience, I'll tell everyone I know about your good service.
Thanks Again, Alva H "Sonny" Hunt Inverness Florida

May 2009, Service was outstanding. I am recommending your company to a friend that has Bose problems, Rick.

April 2009, The total turn-around time for my repair, from the day I found the website, to the day I received my repaired radio,
was just 1 week! I couldn't be more pleased with the service I received, and would recommend
Norbern to anyone else looking for Bose repairs!

April 2009, You're wonderful. Best of all is that my "older" model Bose works again
-- I like it so much better than the model I bought a year ago. James

April 2009, Toni, you guys did a great job on the repair of our Bose. It sounds and works as good as the day
I got it. Thanks, Mark.

April 2009, These folks are the bomb. HIGHLY recommended. Josh

April 2009, Couldn't be more pleased with the whole experience with you. I would recommend you to anyone.
Thanks, Ray Wyatt

April 2009, You guys are great.... Hope I don't have to send it back for any other repairs, but if I do,
you'll be the first ones I call on. Thanks, great job....

April 2009, Nice people. great service

March 2009, Excellent service. I appreciate the prompt turnaround. Much cheaper than
buying a new radio! Thanks again. Larry

March 2009, I was very happy with everything - I would recommend Norbern to anyone.

March 2009, This is my second experience with the repair of a Bose product by Norbern
Electrics, and the service was very good. I will be a repeat customer if I have a need in the future.

March 2009, Thank you for excellent service.

Feb. 2009, Great job. I will be sending my other system up north for a overhaul this spring.

Feb. 2009, Great company, I'd use them again and would highly recommend them to my friends.

Jan. 2009, I would recommend Norbern to any friend that needs Bose repair work.

Jan 2009, I was amazed with the excellent quality of the service your company provided.
I only wish other online services provided the ease of use of the web site and the
information you provided on the progress of the service your are providing. I will certainly use your firm again.

Jan 2009, System sounds Great!

Jan. 2009, Everyone at the store was friendly and their promises were kept regarding turnaround time, cost, etc.
Very professional job. Thank you.

Jan. 2009, I appreciated your willingness to schedule the shipment of the repaired radio to accommodate our holiday travel plans.

Jan 2009, These people are expensive, but they are the best at what they do. If you want the job done right
then you have to pay the right people. Will gladly do business with them again.
They get an A+ rating from me. No one can match their service. You can take that to the bank!

Dec. 2008, Was treated like they were just down the road. Has been a few months now and no problems.
Too bad there aren't many places like this left.

Dec. 2008, Nice personalized service. Thank you. Saundra

Dec. 2008, Much better then the "no can do" from Bose. The owner adjusted the price for me. I am very pleased.
Nice people. Recommend.

Nov. 2008 I have not suggestions....but would like to say that it was a good experience working with you
and I appreciate your efforts and service.

Nov. 2008, I can't think of anything to tell how you could improve your service, Great job to you both, Hope that you have future
success with tour business!!

Nov. 2008, Very nice service, thanks a lot!

Nov 2008, Dear Norbern Electronics,

I would like to thank you for the exceptional service I recently received on the repair of my Bose Wave CD/Radio.

I must tell you that I was skeptical about shipping my unit with a value of over $1000 way across country to Colorado but decided to take a chance and do so.

I was very impressed with your customer service department keeping me informed every step of the way by calling me to let me know that it had arrived safely, then calling again the next day with an estimate for the necessary repairs.

I received my radio back into my home in record time and it has worked perfectly ever since.

Thank you again for your honest and prompt service.

Janet Cordell

Norbern Electronics Inc. 6735 Earl Drive, Colorado Springs, CO 80918

Phone: 719-550-5810, E-mail: norm@norbern.com Business hours: Mon - Fri 9:00am - 5:00pm (mountain time)

Norbern Electronics Inc & MyBoseRepair is not affiliated nor endorsed by Bose^® Corporation.
Bose^®, Wave^®, Acoustic Wave^®, Lifestyle^®, & Acoustimass^® are registered trademarks of Bose^® Corporation, All rights reserved. © Norbern Electronics Inc. 2012