We have implemented lower cost "flat rate" repairs on many models because of poor feedback relating to repair costs.

Feb  2010,  Dear Norbern Electronics,

   Good morning. I wanted to take a few minutes to provide some feed back on the service experience I recently had with your company and a little background my story.  My grandmother's first generation Wave Radio had become unusable due to a loud buzzing noise.  I knew replacing the radio with another model would not be an option as she is suffering from short term memory loss, and would not be able to learn to operate a new system. I was quiet relived to learn about your company, and more so encouraged to find it would be relatively inexpensive to fix the problem. Well we received the radio yesterday and connected it up, it plays beautifully! My grandmother and I are both delighted. The turn around time as well as your customer service were fantastic.

Thank you very much for providing this service. In today's throw away society, it's nice to know there are still some options for having older electronics serviced. Cheers,  Ryan Kish

Jan  2010,     RECIEVED MY RADIO BACK YESTERDAY , 21 JAN 2010 AND IT WORKS GREAT.
                     WANT TO THANK YOU FOR YOUR PROFESSIONALISM AND TELL YOU THANKS FOR THE GREAT SERVICE.

 Jan  2010,  i received the radio on yester-day. it works beautifully and sounds as amazing as i remember. 
                   thank ya'll, steve

 Dec  2009,  After a shelf malfunction destroyed the laser on my Bose, I was afraid I'd
                   have to replace it with one of those new, buttonless, remote-control
                    models.  Certainly Bose offers no alternative to that stoopit design. So
                     imagine my delight when I found Norbern would repair the one I have!  I
                     was even more thrilled with their excellent customer service (yay Toni)
                     and speed of diagnosis, fix, and return.  My Bose sounds great again -
                     maybe even better.  Finally, the price was far less expensive than having
                      to buy an annoying new one which wouldn't have the features I wanted.  Bravo!

Dec  2009,  You went way beyond the call when you found parts on eBay for my old Bose
                 Acoustimass unit, thereby saving me an expensive and time-consuming living-room re-wire.  Hats off to you guys!

Oct  2009,    I am so happy I noticed an older Bose Wave radio getting tossed out during
                    the neighbor's garage cleaning. I can honestly say it's true the old
                    saying, "whats junk for one is treasure for another". Thanks to Norbern
                    Electronics, my little rescue radio now wakes me up for work with the rich
                     sounds that make those little radios so famous.  Paul
 

Oct  2009, Great dealing with you Toni, the radio was returned in excellent condition, when I first turned it on,
                 it played exactly like it use to...perfect. If I ever have any other problems with it, I will definitely
                 be returning it to your organization for repairs. Thanks,  Tom from Ohio

Aug 2009,  I was delighted to find your website.  I had just shopped in Gilroy, Ca,
                  looking for a new radio.  Their "re-conditioned" radios were all remote
                  control, unlike mine and $300.  I am thrilled with the results.  The radio
                   works perfectly.  Do you sell any radios similar to mine?  Pattie

Aug 2009,   The Bose wave radio sounds like new. I'm glad I disageed when Bose said it was not repairable,
                   and found Norbern on the web. Roland.

Aug 2009,   very pleased with the repair  saved a ton of money by repairing instead
                  of  purchasing new from bose,  Great company

July 2009,  Super service and speedy turn around. Will definitely call you again if our Boses need repair.

July 2009,  I'm so glad I found your website and had my old Bose Acoustic Wave
                  repaired by you.  Bose wouldn't touch my old radio except to offer a small
                  trade in on it.  Norbern was a much cheaper alternative than buying a new
                  Acoustic Wave II and my old radio sounds much better than the newer A/W II
                   anyway.  Everything on my Bose functions flawlessly now.  Return packaging
                   was very well done and unit arrived back at my front door on time and
                   unscathed.  It’s too bad there aren’t more repair businesses like you out
                   there now days - everything is considered disposable these days by most
                  manufacturers, including Bose.  Thanks a million and keep up the awesome work! Paul.

July 2009,   Radio arrived back home safe and sound.  It is nice to have it fixed and now don't have to
                  listen to the tick tock of my wind up clock.  Thanks for the efficient and speedy service.
                  Sincerely, Dana

June 2009, Toni & Norm, My Bose Music Center arrived just as you said and works perfectly.
                Thank-you for your expertise and professionalism. I'm so glad I found
                your company on the Internet, and what a pleasure to do business with. Richard.

May 2009, This was a wonderful experience, I'll tell everyone I know about your good service.
                Thanks Again, Alva H "Sonny" Hunt Inverness Florida

May 2009, Service was outstanding.  I am recommending your company to a friend that has Bose problems, Rick.

April 2009, The total turn-around time for my repair, from the day I found the website, to the day I received my repaired radio,
                 was just 1 week!  I couldn't be more pleased with the service I received, and would recommend
                  Norbern to anyone else looking for Bose repairs!

April 2009,  You're wonderful.  Best of all is that my "older" model Bose works again
                  -- I like it so much better than the model I bought a year ago. James
 

April 2009, Toni, you guys did a great job on the repair of our Bose. It sounds and works as good as the day
                  I got it. Thanks, Mark.

April 2009, These folks are the bomb.  HIGHLY recommended. Josh

April 2009, Couldn't be more pleased with the whole experience with you. I would  recommend you to anyone.
                Thanks, Ray Wyatt

April 2009, You guys are great.... Hope I don't have to send it back for any other repairs, but if I do,
               you'll be the first ones I call on. Thanks, great job....

April 2009,  Nice people. great service

March 2009,  Excellent service. I appreciate the prompt turnaround. Much cheaper than
                   buying a new radio! Thanks again. Larry

March 2009, I was very happy with everything - I would recommend Norbern to anyone.

March 2009, This is my second experience with the repair of a Bose product by Norbern
                       Electrics, and the service was very good. I will be a repeat customer if I have a need in the future.

March 2009, Thank you for excellent service.
 

Feb. 2009, Great job.  I will be sending my other system up north for a overhaul this spring.

Feb. 2009, Great company, I'd use them again and would highly recommend them to my friends.

Jan. 2009, I would recommend Norbern to any friend that needs Bose repair work.

Jan 2009, I was amazed with the excellent quality of the service your company provided.
                   I only wish other online services provided the ease of use of the web site and the
                   information you provided on the progress of the service your are providing.  I will certainly use your firm again.

Jan 2009, System sounds Great!

Jan. 2009, Everyone at the store was friendly and their promises were kept regarding  turnaround time, cost, etc.
                   Very professional job.  Thank you.

Jan. 2009, I appreciated your willingness to schedule the shipment of the repaired  radio to accommodate our holiday travel plans.

Jan 2009, These people are expensive, but they are the best at what they do. If you want the job done right
                   then you have to pay the right people. Will gladly do business with them again. 
                   They get an A+ rating from me. No one can match their service. You can take that to the bank!

Dec. 2008,  Was treated like they were just down the road.  Has been a few months now and no problems.
                     Too bad there aren't many places like this left.

Dec. 2008, Nice personalized service. Thank you. Saundra

Dec. 2008, Much better then the "no can do" from Bose. The owner adjusted the price for me. I am very pleased.
                    Nice people. Recommend.

Nov. 2008 I have not suggestions....but would like to say that it was a good experience working with you
                   and I appreciate your efforts and service.

Nov. 2008, I can't think of anything to tell how you could improve your service, Great job to you both, Hope that you have future
                    success with tour business!!

Nov. 2008, Very nice service, thanks a lot!

Nov 2008, Dear Norbern Electronics, 

I would like to thank you for the exceptional service I recently received on the repair of my Bose Wave CD/Radio.

I must tell you that I was skeptical about shipping my unit with a value of over $1000 way across country to Colorado but decided to take a chance and do so.

I was very impressed with your customer service department keeping me informed every step of the way by calling me to let me know that it had arrived safely, then calling again the next day with an estimate for the necessary repairs.

I received my radio back into my home in record time and it has worked perfectly ever since.

Thank you again for your honest and prompt service.

 Janet Cordell

 
Norbern Electronics Inc.  6735 Earl Drive,  Colorado Springs, CO 80918

Phone: 719-550-5810,      E-mail: norm@norbern.com        Business  hours: Mon - Fri 9:00am - 5:00pm (mountain time)