6735 Earl Drive,  Colorado Springs, CO. 80918   719-550-5810

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  Equipment Repair Form

  Wave Radio without CD

  ● Wave Radio with CD

  ● Lifestyle CD-5 single disc

  ● Acoustic Wave®
         
CD-2000, CD-3000

  ● Acoustic Wave®
        AW-1 with Cassette

  ● Lifestyle Systems

  ● Acoustimass Modules

  ● Residential, Built-In

  ● Remotes

   ● Accessories For Sale

   ● Lifestyle Cable Identification

 

  Bose Lifestyle Model 20, C-1 Repair Information

             

   PLEASE READ: If your CD cartridge is stuck and won't eject its because something in the mechanism is
   broken. Forcing the cartridge out with a screwdriver will only do more damage. Typically the cartridge, your
   CD,s  and additional parts inside will be damaged.
   Include any extra magazines you may have when sending in your unit. The magazines need to be checked
   for possible defects that need to be addressed.

   Flat Rate repair for a complete overhaul is $399.95 parts and labor plus return shipping and handling.
   Flat Rate for blank display repair only is $299.95 parts and labor plus return shipping and handling.
   See terms and conditions for additional information.

   Each piece of Bose equipment we receive is inspected and checked for current revisions and upgrades.
   Equipment is fully checked and tested after repair to ensure original factory performance.

    Tips to keep your Model 20 in good operating condition.

  1. Clean both sides of your CD's before inserting in the 6 disc cartridge.

  2. Do dot use the "Random" play mode. This causes excessive wear on the CD mechanism.

  3. Do dot use "stick on" labels on your CD's. Labels get stuck inside causing jamming and broken parts.

  4. Remove CD's from cartridge before shipping (if possible). CD's will fall out of the cartridge while inside.

  5. Do not blow out dust with compressed air. Dust will stick to oil and grease causing instant problems.

  6. Do not let a service shop work on your unit if they are not fully experienced with past repairs of a Model 20.
      Proper repairs require special Bose test fixtures, alignment procedures and factory documentation including
      service bulletins and upgrades.

  7. Do not use any other power adaptor than the original Bose item (Model PS71). Incorrect adaptors will cause
      poor performance or may damage internal electronic components.

     Input - Output connections

   Separate AM and FM antennas are required for radio reception. 12 volt power is AC not DC.
   The correct Bose adaptor is model PS71. The PS51 adaptors are underrated and will overheat and fail.
   Speaker zones require special Bose cables that are connected to Bose Accoustimass modules.
   Serial data as well as left and right analog audio is sent to the Accoustimass module via the
   speaker zone cable.
   Surround sound processing occurs in the Acoustimass  module.
   Aux & Video 1 & Video 2  inputs are standard line level audio inputs.

 

Known Model 20 issues.

RF/EMI interference with CD changer operation.

The CD changer may not operate properly when placed on top of or near other electronic equipment. There is no internal shielding to prevent interference.
Solution: place a grounded shield between the Model 20 and other equipment or move Model 20 to a different location.

Blank display.

This is a common complaint and requires replacement of internal electronic components with upgraded
parts by a qualified service technician.

Lifestyle Model 20 dead

My Lifestyle system appears to be dead, which unit is bad?  Often times the display on the Model 20 will go blank even though the system is powering up. If this is the case then audio would still come through the speakers when a radio station is tuned in or if a CD is playing, assuming the CD section is working ok. Also make sure to turn up the volume during these tests. These steps can be difficult to determine since the display is not lighting up. If sound comes through ok then the Model 20 has defective display circuits and can be sent in for repair.

Perform the following to determine the condition of your Model 20 with a blank display.

  1. Verify the power adaptor is a Bose model PS71. If it is not, then get one.
  2. Un-plug the power cord from the wall or on back of the Model 20.
  3. Connect a set of headphones to the headphone jack on the right side of the Model 20.
  4. Plug power adaptor in. If you here a single "pop" sound in the headphones then to Model 20 is getting power. If no pop is heard then the power adaptor is probably defective. The power adaptor can be tested with an AC voltmeter. It should read 14 to 15 volts AC. Be sure to set the voltmeter to the AC range, not DC. The power adaptors are very reliable and seldom go bad. DC output adaptors will not work!
  5. As a backup test to using headphones, you can load an empty CD cartridge into the Model 20. You will here the CD mechanism try to load each of the 6 slots then stop.
  1. Press the ON/OFF button on the Model 20. If the power adaptor is ok, the Model 20 will come on in the FM radio mode so you should here static in the headphones and be able to tune in radio stations. Be sure to connect an FM antenna and turn up the volume.
  1. Insert a loaded CD cartridge and press the “source select” button 6 times. This will put the Model 20 in the CD mode and should start playing the first CD. If the Model 20 makes the loading sound on each of the 6 CD’s but no sound is heard thru the headphones then the CD mechanism is defective.

 CD cartridge randomly gets stuck while ejecting.

There are many reasons why this occurs.  If your unit has not been serviced correctly in the past 5 years or more then the time is now. A full overhaul will address several problem areas. Several electronic and mechanical components need to be upgraded for increased reliability. Cleaning, lubrication and alignment are needed for proper operation.

    

    We have a limited quantity of Lifestyle 20, 6 disc magazines, used in good condition, call to order. $29.95 ea

   

    Don't use the rigid Styrofoam to ship your unit.
    This material is to rigid and does not provide adequate cushioning to protect internal mechanism.

 

 
Norbern Electronics Inc.  6735 Earl Drive,  Colorado Springs, CO 80918

Phone: 719-550-5810,      E-mail: norm@norbern.com        Hours: Mon - Thur  9:00- 5:00   -  Fri 9:00 - 4:00 (mountain time)
 

Norbern Electronics Inc is not affiliated nor endorsed by Bose® Corporation.
Bose
®, Wave®, Acoustic Wave®, Lifestyle®, & Acoustimass® are registered trademarks of Bose® Corporation, All rights reserved.   © Norbern Electronics Inc. 20
07-2016